Returns & Exchanges
At esmi Skin Minerals, we want you to love your skin journey. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened and unused products to ensure your skin health remains our top priority.
Check Eligibility
Ensure your items are in their original, unopened packaging and were purchased within the last 30 days from our official store.
Contact Support
Email our skin service team with your order number and photos of the products you wish to return to receive a Return Authorization.
Pack and Ship
Securely package your items to prevent damage during transit and send them back to our warehouse using a tracked shipping service.
Receive Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing