Frequently Asked Questions
Everything you need to know about your esmi Skin Minerals journey.
Are esmi Skin Minerals products safe for sensitive skin?
Yes, our products are formulated with high-quality, mineral-based ingredients designed to be gentle yet effective. We avoid harsh chemicals and synthetic fragrances to ensure compatibility with sensitive and reactive skin types.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. If you experience an adverse reaction, please contact our skin specialist team for guidance on our product satisfaction guarantee.
Does esmi Skin Minerals test on animals?
No, we are proudly 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so on our behalf.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days depending on your location. Please note that processing times may increase during peak sale periods.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for your convenience.